Customer Satisfaction: The Most Valuable and Overlooked Project Success Metric
In today’s business world, companies use a variety of metrics to evaluate “project success”. These metrics include scope, cost, time, and quality- just to name a few. However, companies often omit the most …Read more
Professional Services: An Ode and “Thanks” to Our Engineers
It’s hard to believe that I’ve been consulting and leading professional services teams for over 10 years now. While I’ve lost some sleep, lost some hair, and gained a few pounds the journey …Read more
