Managed Services

WTG NorthstarMS co-managed technology services provide an affordable support and management solution, reducing risk, increasing efficiency, and providing executives and IT teams alike peace of mind.

“It’s by no coincidence that WTG’s NorthstarMS co-managed services are named after one of the greatest navigation aids throughout time.  At WTG, especially in our Managed Services group, we strive each and every day to make a difference in our customers’ lives by staying proactive, vigilant, and available – helping them navigate the ever-complex technology landscape.  Just as the North Star is and has been an ever-present and reliable navigation aid to vessels, as is WTG NorthstarMS to our customers.”

Matt Kozloski, Winslow Technology Group VP of Professional Services and Cybersecurity

Reduce Risk

Reducing Risk: Your Staff

Staffing Challenges:

  • Employees get sick or help loved ones
  • Employees take vacations / time-off
  • Employees are vulnerable to a hot market

Staffing Risks:

  • Unique expertise
  • Overall coverage
  • Payroll expense

WTG NorthstarMS reduces human risk by extending your team, providing a team of certified and experienced resources at the fraction of a cost of 1 FTE.

Reducing Risk: Your Technology

According to a Source:  “60 Percent of Breaches are Tied to Unpatched Vulnerabilities”

Technology Challenges:

  • Patch and Bug Fix Management
  • “Unintended” system behavior
  • Issues post-patch cycle
  • Monitoring health/well-being of the environment

Technology Risks:

  • Vulnerabilities that lead to attack
  • Outages due to unhealthy systems
  • Fall-out post-patching

WTG NorthstarMS reduces technology risk by proactively keeping a pulse on your systems, identifying and properly implementing patches, and providing plenty of post-patch and routine support.

Increase Efficiency

Increasing Efficiency: Your Staff

According to Robert Half, the midpoint salary for a Boston-based Network/Cloud engineer is:  $163,258.  Average WTG NsMS Annual Cost:  $51,300.00.

The most efficient use of human resources is to focus your staff on strategic initiatives relevant to advancing your organization, not on routine generally “one-off” patching.

Simple cost avoidance, leveraging WTG NsMS for “chores”:  >3X

Allowing your staff to focus on strategic initiatives:  “Priceless

Increasing Efficiency: Your Technology

“Major Performance Increase:  Through software changes alone, Dell EMC was able to wring 44% more IOPS out of the same config … This is almost like getting the performance of another tray of flash drives without buying anything.

– Rick Gouin, WTG CTO

Peace of Mind

“How much money does it cost when an organization become non-operational when emergency happens … how much income do you lose? When an emergency hits, the C-level doesn’t want to hear I don’t know or I can’t… Those words don’t exist. With a can-do attitude, the WTG NsMS Team is here to hold our hand in a crisis and guide us through.  ” – [WTG NsMS Customer], CTO

Learn more

Please enter your information below to get setup with our co-managed technology services.


WTG NorthstarMS: What Makes Us Different

WTG NorthstarMS is a fresh take on Managed Services. Some WTG key differences:

  • We don’t use an RMM. This reduces risk for you and for us.
  • We co-manage and advise. We are not replacing IT departments or thought leaders. Rather, we are augmenting and providing guidance.
  • We don’t lock you in. Most software is resold directly to you; you are the license holder whenever possible.
  • We support infrastructure. It’s what we’re really great at.
  • As of 2024,  WTG has achieved Cyber Verify Level 2 and is now ranked in the top 3% of MSPs world-wide!

Cyber Verify Level 2
Managed Services

WTG NorthstarMS: Service Features

  • Centered on infrastructure (data center, networking, cloud, etc.)
  • Provides 3 core services (depending on package):
    1. Advisory: Quarterly CxO Insights, consultative access to vCTO/vCISO/vCIO resources, product lifecycle management
    2. Proactive: Monitoring, alerting, “check-ins”, update/patch identification, capacity management
    3. Reactive: Routine technical support requests, implementation of OEM advisories or recommendations
  • Easy pricing by the number of devices and hours needed.
  • Simple agreements with a set number of hours, featuring roll-over hours credited to the bank.

WTG NorthstarMS: Responsive

  • Inbound Technical Support Requests:
    • 24x7x365 On-Call Emergency Support
    • 4-hour response SLA, <1 hour response internal SLO
  • Proactive Services:
    • Monthly “Check-Ins”
    • Quarterly Health Checks
  • 24×7 Automated Monitoring
    • Remediation Services:
    • Scheduled in advance, anytime 24x7x365
    • Maintenance/Remediation services are scheduled
    • Maintenance/Remediation can occur outside of business hours
  • Break/Fix:
    • OEM-covered break/fix with associated SLA
    • WTG liaises between OEM and customer for service restoration
    • OEM responsible for warranty coverage

WTG NorthstarMS: Covered Technology

WTG’s Co-Managed IT Services are infrastructure-focused:

Infrastructure Apps:

WTG NorthstarMS: Get Started!

We simply need –

  • Device counts

    • Servers (virtual and physical)
    • Network (switches, firewalls, access points, controllers)
    • Storage (backup, array/SAN)
  • Estimated number of hours/ month*:

    • Routine support
    • Issue remediation/resolution
    • Patching/updates

*WTG can help assess this

To get started, please email us at or fill out the form above.