WTG NorthstarMS co-managed technology services provide an affordable support and management solution, reducing risk, increasing efficiency, and providing executives and IT teams alike peace of mind.
“It’s by no coincidence that WTG’s NorthstarMS co-managed services are named after one of the greatest navigation aids throughout time. At WTG, especially in our Managed Services group, we strive each and every day to make a difference in our customers’ lives by staying proactive, vigilant, and available – helping them navigate the ever-complex technology landscape. Just as the North Star is and has been an ever-present and reliable navigation aid to vessels, as is WTG NorthstarMS to our customers.”
Reduce Risk
Reducing Risk: Your Staff
Staffing Challenges:
- Employees get sick or help loved ones
- Employees take vacations / time-off
- Employees are vulnerable to a hot market
Staffing Risks:
- Unique expertise
- Overall coverage
- Payroll expense
WTG NorthstarMS reduces human risk by extending your team, providing a team of certified and experienced resources at the fraction of a cost of 1 FTE.
Reducing Risk: Your Technology
According to a Source: “60 Percent of Breaches are Tied to Unpatched Vulnerabilities”
Technology Challenges:
- Patch and Bug Fix Management
- “Unintended” system behavior
- Issues post-patch cycle
- Monitoring health/well-being of the environment
Technology Risks:
- Vulnerabilities that lead to attack
- Outages due to unhealthy systems
- Fall-out post-patching
WTG NorthstarMS reduces technology risk by proactively keeping a pulse on your systems, identifying and properly implementing patches, and providing plenty of post-patch and routine support.
Increase Efficiency
Increasing Efficiency: Your Staff
According to Robert Half, the midpoint salary for a Boston-based Network/Cloud engineer is: $163,258. Average WTG NsMS Annual Cost: $51,300.00.
The most efficient use of human resources is to focus your staff on strategic initiatives relevant to advancing your organization, not on routine generally “one-off” patching.
Simple cost avoidance, leveraging WTG NsMS for “chores”: >3X
Allowing your staff to focus on strategic initiatives: “Priceless”
Increasing Efficiency: Your Technology
“Major Performance Increase: Through software changes alone, Dell EMC was able to wring 44% more IOPS out of the same config … This is almost like getting the performance of another tray of flash drives without buying anything.”
– Rick Gouin, WTG CTO
Peace of Mind
“How much money does it cost when an organization become non-operational when emergency happens … how much income do you lose? When an emergency hits, the C-level doesn’t want to hear I don’t know or I can’t… Those words don’t exist. With a can-do attitude, the WTG NsMS Team is here to hold our hand in a crisis and guide us through. ” – [WTG NsMS Customer], CTO
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WTG NorthstarMS: What Makes Us Different
WTG NorthstarMS is a fresh take on Managed Services. Some WTG key differences:
WTG NorthstarMS: Service Features
- Centered on infrastructure (data center, networking, cloud, etc.)
- Provides 3 core services (depending on package):
- Advisory: Quarterly CxO Insights, consultative access to vCTO/vCISO/vCIO resources, product lifecycle management
- Proactive: Monitoring, alerting, “check-ins”, update/patch identification, capacity management
- Reactive: Routine technical support requests, implementation of OEM advisories or recommendations
- Easy pricing by the number of devices and hours needed.
- Simple agreements with a set number of hours, featuring roll-over hours credited to the bank.
WTG NorthstarMS: Responsive
- Inbound Technical Support Requests:
- 24x7x365 On-Call Emergency Support
- 4-hour response SLA, <1 hour response internal SLO
- Proactive Services:
- Monthly “Check-Ins”
- Quarterly Health Checks
- 24×7 Automated Monitoring
- Remediation Services:
- Scheduled in advance, anytime 24x7x365
- Maintenance/Remediation services are scheduled
- Maintenance/Remediation can occur outside of business hours
- Break/Fix:
- OEM-covered break/fix with associated SLA
- WTG liaises between OEM and customer for service restoration
- OEM responsible for warranty coverage
WTG NorthstarMS: Covered Technology
WTG’s Co-Managed IT Services are infrastructure-focused:
Infrastructure Apps:
WTG NorthstarMS: Get Started!
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