WTG NorthstarMS co-managed technology services provide an affordable support and management solution, reducing risk, increasing efficiency, and providing executives and IT teams alike peace of mind.
“It’s by no coincidence that WTG’s NorthstarMS co-managed services are named after one of the greatest navigation aids throughout time. At WTG, especially in our Managed Services group, we strive each and every day to make a difference in our customers’ lives by staying proactive, vigilant, and available – helping them navigate the ever-complex technology landscape. Just as the North Star is and has been an ever-present and reliable navigation aid to vessels, as is WTG NorthstarMS to our customers.”
What Makes Us Different
WTG NorthstarMS is a fresh take on Managed Services.
Some key differences:
Three Core Service Pillars
Our Co-Managed Technology Services provide organizations with an affordable, flexible support model that strengthens internal IT teams while reducing risk and increasing efficiency. By sharing responsibility for day-to-day operations and strategic oversight, we give executives and IT staff alike the confidence to focus on what matters most—growing the business.
At the core, we center on infrastructure excellence across data centers, networking, cloud environments, and beyond. Customers can choose from three core service pillars, available in flexible packages:
Advisory Services
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Quarterly CxO insights and executive-level reviews
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Consultative access to vCTO, vCISO, and vCIO resources
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Product lifecycle planning and technology roadmaps
Proactive Services
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Continuous monitoring and intelligent alerting
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Regular “check-ins” and performance reviews
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Update and patch identification with capacity management
Reactive Services
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Responsive technical support for routine requests
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Implementation of OEM advisories and vendor recommendations
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Flexible escalation paths to keep systems optimized
Support and Remediation
Proactive Services
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Monthly “Check-Ins” to review system health and optimize performance.
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Quarterly Health Checks to assess infrastructure stability, capacity, and risk posture.
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24×7 Automated Monitoring that identifies issues before they become outages.
Inbound Technical Support Requests
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24x7x365 On-Call Emergency Support ensures you always have access to help when it matters most.
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4-hour response SLA backed by an internal <1-hour SLO, driving faster time to resolution and peace of mind.
- Tiered escalation paths ensure the right resources are engaged quickly to resolve issues efficiently.
Remediation Services
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Pre-scheduled remediation and maintenance tasks available anytime, 24x7x365.
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Ability to conduct maintenance or remediation outside of business hours to minimize disruption.
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Comprehensive coverage for updates, patches, and system adjustments as needed.
Break/Fix
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OEM-covered break/fix support aligned to vendor SLA commitments.
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WTG acts as a liaison between OEM and customer, ensuring fast and clear service restoration.
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OEM remains fully responsible for warranty coverage and parts replacement, reducing customer burden.
Covered Technology
WTG’s Co-Managed IT Services are infrastructure-focused:
Infrastructure Apps:
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